NOTE: If you do not see a Graduation Cap at the top of your screen, your student's college/university has not enabled this feature. This article is only applicable if there is a Graduation Cap icon at the top of your screen.
There are several reasons you may not be able to view your student's information.
1. The connection request did not go through.
If we do not have your student's email address in our system, then we cannot send the connection request.
There are two reasons we wouldn't have your student's email address in our system: 1) When a connection request is sent for a newly admitted student (often before the beginning of the Fall semester) before we've received the new student's records in our system, or 2) The email address was simply entered incorrectly.
You'll know that we don't have your student's email address in our system if the message below pops up after you try sending a connection request.
If the student's email address was simply entered incorrectly, you can always initiate a new request by clicking the link shown below. You can delete the old connection request as well.
2. The connection request went through, and your student has not yet granted you permissions to view their records.
If you see the following "Waiting" text on your student tiles, that means your student has not yet approved your connection request. Your student will receive 3 reminders (one per week) to take action on your pending connection request.
3. The connection request went through, and your student's information is loading into our system.
If you see the following "Loading" text on your student tiles, that means your student has approved your connection request and the data is loading. New student data loads into our system overnight, so be sure to check back tomorrow in order to view your student's information!
For any other issues not listed here, don't hesitate to reach out for support at support@campusesp.com
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